Trenìt! - Terms & Privacy Policy

PART A – TERMS OF USE

1. Introduction

Welcome to Trenìt! (“Service”), available via the Trenìt! mobile app and/or “trenit.app” and/or “altavelocita.it”.

These Terms of Use govern your access to and use of the Service. By accessing or using the Service, you agree to be bound by these Terms.

If you do not agree, please do not use the Service.

2. About Us

The Service is operated by:

GoBright Media Limited
Company number: 08844623
Registered office: Third Floor, 86–90 Paul Street, London, EC2A 4NE, United Kingdom

3. Description of the Service

Trenìt! is an information and comparison service that allows users to:

  • search and compare train travel solutions;
  • display real time information about the trains;
  • display information about train strikes;
  • access links or redirects to third-party train operators and ticketing platforms.

We do not sell tickets directly, process payments, or manage bookings.

4. Third-Party Services and Affiliate Links

The Service includes links and redirects to third-party services, including train operators such as:

  • Trenitalia S.p.A.
  • Italo – Nuovo Trasporto Viaggiatori S.p.A.

When you follow a link and use a third-party service:

  • a separate contract is formed between you and that third party;
  • their terms and privacy policies apply;
  • we are not responsible for their services, pricing, availability, or data processing.

5. Availability of the Service

We aim to keep the Service available but do not guarantee uninterrupted or error-free operation.

We may modify, suspend, or discontinue the Service (or parts of it) at any time.

6. Intellectual Property

Trenìt! trademarks and software are owned by GoBright Media Limited.

You may not reproduce, distribute, or commercially exploit any part of the Service without prior written consent.

7. Acceptable Use

You agree not to:

  • misuse the Service;
  • attempt to interfere with its operation or security;
  • use the Service for unlawful purposes.

8. Limitation of Liability

To the maximum extent permitted by law:

  • the Service is provided “as is”;
  • we exclude liability for indirect or consequential losses;
  • train-related information is provided by the relevant train companies and does not depend on us;
  • we are not liable for losses arising from third-party services accessed via the Service.

Nothing in these Terms limits liability that cannot be excluded under applicable law.

9. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

PART B – PRIVACY POLICY (EU & UK GDPR)

10. Introduction

This Privacy Policy explains how we process personal data when you use the Service, in accordance with:

  • the UK GDPR;
  • the EU GDPR (where applicable).

11. Data Controller

For data processed through the Service:

GoBright Media Limited
Email: support@trenit.app

12. Our Role vs Third Parties

We act as independent data controller only for limited data processed through our Service.

When you access third-party services (e.g. ticket purchases), your personal data is handled by them.

13. Personal Data We Process

We may process:

  • technical data (IP address, device/browser type);
  • usage data (pages viewed, interactions);
  • cookie identifiers.

We do not:

  • require user accounts;
  • collect payment details;
  • store purchased tickets.

14. Legal Bases for Processing

We process personal data on the basis of:

  • legitimate interests (service operation, security);
  • consent (where required, e.g. analytics cookies);
  • legal obligations, where applicable.

15. Purpose of Processing

Personal data is used to:

  • operate and improve the Service;
  • analyse aggregated usage;
  • ensure security and prevent misuse.

16. Data Retention

Personal data is retained only for as long as necessary for the purposes described above, and then deleted or anonymised.

17. Data Subject Rights

You have the right to:

  • access your personal data;
  • request rectification or erasure;
  • restrict or object to processing;
  • withdraw consent where applicable;
  • lodge a complaint with a supervisory authority.

UK supervisory authority:
Information Commissioner’s Office (ICO) – www.ico.org.uk

18. Security Measures

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse.

19. Affiliate Partners’ Privacy Policies

When using third-party train operators, their privacy policies apply:

When you proceed to purchase a ticket, you are redirected to the website of the train operator. Any personal data entered during the checkout process (such as name, email, and payment details) is collected directly by them for the purpose of issuing your travel title and fulfilling the transport contract.

The contract of carriage is concluded directly between the passenger and the train operator.

Go Bright Media provides 'First Level' assistance related to the app/website redirecting to the train operator website. For 'Second Level' assistance, including refunds, complaints regarding the transport service, or ticket changes, users must contact the train operator directly through their official channels.

20. Cookies Policy

  • Strictly Necessary Cookies: required for basic website functionality.
  • Analytics Cookies: used to understand how users interact with the Service (aggregated and anonymised where possible).
  • Functional Cookies: enable optional features such as remembering preferences.

21. Updates to This Policy

We may update this document periodically. Changes will be published on this page with a revised date.

Contact

For questions regarding these Terms or Privacy Policy, contact: support@trenit.app
Last updated: 31 January 2026
Italian language